Please ensure that you key in your name as per how it is reflected in your passport/government-issued photo ID. However, there are some exceptions which are addressed as follows:
Names exceeding 29 characters?
Enter your last name/family name/surname and one first name/given name to ensure no more than 29 character spaces are used. Initialise the first name if character limit is still exceeded.
e.g. Mr Mohammad Zharfan Bin Mohammad Nazaruddin
SURNAME: Mohd Nazaruddin
GIVEN NAME: Mohd Zharfan
Name will appear as MOHDNAZARUDDIN/MOHDZHARFAN in your e-ticket and/or confirmation.
e.g. Mr Awyong Soen Tjoen Maximillian
GIVEN NAME: Soen Tjoen M
Name will appear as AWYONG/SOENTJOENM in your e-ticket and/or confirmation.
e.g. Mr Sripathi Panditaradhyula Balasubrahmanyam
GIVEN NAME: Sripathi P
Name will appear as BALASUBRAHMANYAM/SRIPATHIP in your e-ticket and/or confirmation.
e.g. Ms Rory Elizabeth Katherine Kennedy
GIVEN NAME: Rory E K
Name will appear as KENNEDY/RORYEK in your e-ticket and/or confirmation.
Multiple Names on the passport?
For travelers with multiple Chinese names on the passport (e.g. Dialect and Han Yu Ping Ying), please use the name outside the bracket.
e.g. Mr Tay Ann Chiew (Zheng Anzhou)
GIVEN NAME: Ann Chiew
Name will appear as TAY/ANNCHIEW in your e-ticket and/or confirmation.